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General
A subscription trap is a contract where consumers unintentionally enter into a paid subscription, often through misleading advertising or unclear contract terms.
Typical signs include unclear cost information, hidden subscription terms, promotional offers like free trials without clear information about automatic renewal, and difficulties with cancellation.
Not always. It depends on the type of contract, the circumstances of the conclusion of the contract, and the legal regulations. But especially for online contracts, you often have a 14-day right of withdrawal.
Proper cancellation should be done in writing, preferably by registered mail or verifiable electronic communication. Pay attention to notice periods and conditions in the contract.
Document all communication, insist on your rights, and seek legal support. Often an official lawyer's letter helps.
Yes, for unauthorized debits, you can arrange a reversal with your bank within 8 weeks. For unauthorized collection, a period of 13 months applies.
You can submit a revocation of the direct debit authorization to your bank and should take legal action against the provider.
A contract can be invalid under various circumstances, e.g., deception, error, coercion, violation of legal regulations, or lack of legal capacity.
Not always, but for complex cases or if the provider is not cooperative, legal help can be useful. We offer a free initial consultation.
We analyze your contractual situation, advise you on your rights and options, and support you in cancellation or legal disputes with the provider.
The initial analysis is free and non-binding. Further costs depend on the scope of support needed and are communicated transparently in advance.